Free shipping on orders over USD$150 or COP$250.000 if you are in Colombia

Contact Us: +57 321 8511248
We are located in Bogotá, Colombia

Terms and conditions

About us

Our website address is: https://huellabert.com.

Comments

When visitors leave comments on the web, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymous string created from your email address (also called a hash) can be provided to the Gravatar service to see if you are using it. The privacy policy of the Gravatar service is available here: Privacy Policy. After approval of your comment, your profile image is visible to the public in the context of your comment.

Media

If you upload images to the web, you should avoid uploading images with location data (EXIF GPS) included. Visitors to the web can download and extract any location data from images on the web.

Cookies

If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.

When you log in, we will also install several cookies to save your login information and your screen display options. Access cookies last for two days, and screen options cookies last for one year. If you select “Remember me”, your access will last for two weeks. If you log out of your account, the access cookies will be deleted.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article that you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with embedded content if you have an account and are connected to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we keep your data

If you leave a comment, the comment and its metadata are kept indefinitely. This is so that we can recognize and approve subsequent comments automatically, instead of keeping them in a moderation queue.

Of the users who register on our website (if any), we also store the personal information that they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can also view and edit this information.

What rights do you have over your data

If you have an account or have left comments on this website, you can request to receive an export file of the personal data we have about you, including any data you have provided us. You can also request that we delete any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal or security purposes.

When we send your data

Visitor comments may be checked by an automated spam detection service.

Payment

We accept PayPal,Credit Card and Debit Card as Payment.

Privacy Policy

  • BERT-NÜI is the sole owner of all information collected on this site. This information will under no circumstances be distributed to any other parties. 
  • COOKIES:
    A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We and our third party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Gift Wrap

Please indicate if you’d like gift wrapping with your order. This is free of charge.

Shipping

  • All orders will be shipped within 2 business days with  EXPRESS SERVICE. If you need to place an order for rush shipment please contact us with your request.
  • The free shipping on orders over USD150 are exclusively for US, CANADA and LATAM for the rest of the world the free shipping is on orders over USD250.

International Orders

International customers are liable for all import duties and customs that will be charged by your country.

Returns Policy

We offer exchanges and credit notes as we want you to be happy with your purchases. Our credit notes are also valid for 12 months and can be redeemed online.

We are committed to our customers’ 100% satisfaction. Therefore, if they are not fully satisfied with their purchase they can send it back within 10 days after they receive it and we will give them a credit note or full refund. The order has to be made only through our website and not through other retailers.

Please have in mind the cost of return must be paid by the customer unless the item is faulty.

Deciding not to pay import duties is not eligible for a full refund.

Requests for exchange must be made within 7 days of receiving your order via email to contacto@nui.com.co – huellasbert@gmail.com 

Returns will only be accepted if items are returned unworn, with the original sale tags attached and in the condition that they were received.

Please note that we are unable to offer refunds, returns or exchanges on sale items, unless an item is faulty.

We ask that returned items be shipped via express or registered mail to our Colombian mailing address as below:

Sueños NÜI SAS
Carrera 10 #94a-07
Oficina 505
Edificio El Magnolio
Bogotá, Colombia

Please email customer service for a return approval before shipping back the package.

Remember that if you decide to return any product, you should assume the return cost.

NOTE:

If you refuse a shipment from NÜI-BERT, you are responsible for the original shipping charges and the cost of returning the package to NÜI-BERT. This amount will be deducted from your merchandise refund.

If you provide us with a wrong shipping address, we are not responsible for the recurring shipping fee.

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